Victory is Mine!

Well here it is... what I've been waiting for!! My letter of apology from the OC Transpo.

Ah, sweet redemption:

"Good day,

Thank you for your email. Please accept our apologies for the lateness
of
our response. We continue to experience a high volume of email
correspondence.

We, at OC Transpo, recognize that our passengers are the most important
part
of our business. Courtesy and safety to our customers are important
aspects
of our service.

We apologize for the way the operator handled this situation and we
understand how unpleasant it was for you. The operator could have asked
you
in a more polite manor.

Thanks you for bringing this to our attention.

Rebecca
Customer Relations"

Thank you Rebecca!!

(More posts to come about my trip back down to good ol' Niagara!)